Return and Refund Policy for Svenska Neptun S.L and

At Svenska Neptun S.L, we want our customers to be completely satisfied with their purchases. If you are not satisfied with your purchase, please read our return and refund policy carefully.

Return Period

In compliance with Spanish law, you have 14 calendar days from the date of purchase to request a refund or exchange of your item.

Conditions for Refund

To be eligible for a refund or exchange, the item must meet the following conditions:

The product must be in its original packaging and in new, unused, and undamaged condition.

You must provide a receipt or proof of purchase.

The buyer must cover any transportation or crane expenses that may be necessary for the return or exchange of the item.

Refunds for Items on Sale

We will also refund or exchange items that were purchased on sale.

Exchange Policy

If you would like to exchange a product, you may do so by paying the difference in price and covering any transportation or crane expenses that may be necessary for the exchange.

How to Request a Refund or Exchange

To request a refund or exchange, please contact us by email at Please provide your name, order number, and the reason for the refund or exchange request.

Refund Process

Once we receive your request, we will inspect the item to ensure it meets the conditions for refund or exchange. If the item is eligible, we will process the refund or exchange within 14 calendar days of receiving the item.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact us by email at


We reserve the right to amend our return and refund policy at any time without prior notice. Any amendments to our policy will be posted on our website.